Our help desk will keep your users productive by providing the essential administrative and support functions for your technology needs. From emergencies like server down to day-to-day password resets. JLR SOLUTIONS, LLC’s help desk engineers provide 24x7x365 support for your business. With average answer times under 30 seconds, we become your colleagues, available to answer unlimited help desk calls. And we include proactive technical management, with ongoing technical and functional improvements to your network.
Here are a few of the services we provide:
- Daily network administration – routine tasks to keep users and networks up and running
- Network monitoring and support – monitoring and remediation 24×7 for critical servers and devices
- Quarterly technology meetings – to assess the effectiveness of technology solutions
- Network monitoring and support – 24×7 monitoring and remediation for critical servers and devices
- End user help desk remote remediation of end user issues in regards to access to business data or applications, and on-site support
- Spam filtering on a per user basis
- Easy scalability – fixed costs for adding new users and computers to the network
